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Joma Jewellery logo

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Orders & Payments

How can I cancel or amend my order?

We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time we will only be able to amend the delivery addresses or we can cancel your order and r

What do I do if I have an issue with my order?

If you have an issue with an order you've recently received, please contact us with your order number and description of the issue, and one of our lovely customer care team will provide further assistance.

Payment Types

We accept the following cards in payment for purchases made online: MasterCard, Visa, Visa Delta, Maestro, Solo and Visa Electron. Payment will be taken from your credit or debit card as soon as you have placed your order. Our checkout page uses an S

How do I apply my student discount online?

Simply register with Student Beans to verify your student status and visit our student discount page to get your student discount today!. Please ensure your promotional code is entered into the discount code box when viewing your basket. Our promotio

Can I use my promotional code more than once?

Our promotions and discounts cannot be used in conjunction with any other offer and are usually not valid on any sale or last chance items. Please note, only one code can be applied to your transaction.

Why doesn't my promotional code work?

Please ensure your promotional code is entered into the discount code box when viewing your basket. Our promotional codes cannot be used in conjunction with any other offer and are usually not valid on sale or last chance items. Please note only one

Do you offer discounts for the NHS, Emergency Services or Armed Forces?

Yes, we do! You can find your offer code by searching Joma Jewellery in the Blue Light Card app or on their website: www.bluelightcard.co.uk

Can I buy a gift card online?

Yes! Our E-Gift Cards range from £10 - £200 and can be used on everything from bracelets to sentiment sets and everything in between! Simply pop the recipient's email address in to have this lovely gift sent directly. E-Gift cards are valid for 12 mo

How do I use my E Gift Card?

How do I redeem my E Gift Card?. To use your gift card on an order, enter the gift card code you received into the 'Gift Card' section of your shopping bag (before you check out). Can I use a discount code and an E Gift Card at the same time?. You ca