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Joma Jewellery

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We're completely paperless; this means no pricing or invoice is included in your order.

Is pricing and an invoice included in the parcel?

Gifting & Gift Packaging

Where's my order?

What are your delivery options?

How do I cancel or amend my order?

How do I return my item?

What do I do if I have a faulty item?

How long will my refund take?

What countries do you deliver to?

Have you received my return?

What do I do if I have an issue with my order?

What happens if my order is delayed or lost during shipping?

What if I've received an incorrect or damaged product?

Have you recived my return?

Can I track the status of my order?

Delivery & Returns

Can I personalise Joma Jewellery items?

What are Laboratory Grown Diamonds?

Is your jewellery sterling silver?

Where can I find product sizing?

What sizes do you carry for the 'A Littles' bracelets?

How do I clean my jewellery if it has tarnished?

Will you be restocking sold out items?

Products & Personalisation

Does my order come with a gift bag?

How do I add a gift message to my order?

How do I send an item as a gift?

Can I buy a gift box?

What payment types do you accept?

How do I apply my student discount online?

Can I use my promotional code more than once?

Why doesn't my promotional code work?

Do you offer Blue Light discount?

Do you offer Teachers discount?

Can I buy a gift card online?

How do I use my E Gift Card?

Payments & Promos

What do I do if I have forgotten my password?

What do I do if I haven't received my order confirmation email?

I'm having technical trouble with the website

How can I unsubscribe from your email list?

How do I place an order?

Technical

What is your Black Friday Promotion?

Why is the offer not applying to my basket?

Do I need a discount code for the Black Friday promo?

Are you offering extended returns?

What is today's daily deal?

Black Friday Promo

Get in Touch

Is pricing and an invoice included in the parcel?Updated 2 months ago