Contact Us

Joma Jewellery

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(102, 102, 102); font-family: quasimoda, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.14px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We currently only ship to the UK. We have temporarily suspended accepting orders for EU and international delivery due to issues arising from Brexit. We are working hard to reinstate international shipping as soon as possible.&#xA0;</p><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(102, 102, 102); font-family: quasimoda, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.14px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please <span style="box-sizing: border-box; text-decoration: underline;"><a href="https://jomajewellery.com/request-support" style="box-sizing: border-box; background-color: transparent; color: rgb(255, 124, 177); text-decoration: none;">contact us</a></span> if you require any further assistance</p>

We currently only ship to the UK. We have temporarily suspended accepting orders for EU and international delivery due to issues arising from Brexit. We are working hard to reinstate international shipping as soon as possible. Please contact us if yo

What countries do you deliver to?

Delivery & Returns

Delivery information

Where's my order?

Does my order need to be signed for or will it fit through my letterbox?

How do I return my item(s)?

Have you received my return?

How long will my refund take?

What do I do if I have a faulty item?

What do I do if I have made a mistake on my order?

What do I do if I have an issue with my order?

Payment Types

How do I apply my student discount online?

Can I use my promotional code more than once?

Why doesn't my promotional code work?

Do you offer discounts for the NHS, Emergency Services or Armed Forces?

Can I buy a gift card online?

Orders & Payments

Can I personalise Joma Jewellery items?

Is your jewellery sterling silver?

Where can I find product sizing?

What sizes do you carry for the 'A Littles' bracelets?

How do I clean my jewellery if it has tarnished?

Will you be restocking sold out items?

Products & Personalisation

Gift bags and personalised silver foil bows

How do I add a gift message to my order?

How do I send an item as a gift?

Is an invoice included in the parcel?

Can I buy a gift box?

Gifting & Gift Packaging

What do I do if I have forgotten my password?

What do I do if I haven't received my order confirmation email?

Technical

Get in Touch

What countries do you deliver to?Updated 20 days ago