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Joma Jewellery

If you have an issue with an order you&apos;ve recently received, please <a href="https://jomajewellery.com/request-support">contact us</a> with your order number and description of the issue,&#xA0;and one of our lovely customer care team will provide further assistance.&#xA0;

If you have an issue with an order you've recently received, please contact us with your order number and description of the issue, and one of our lovely customer care team will provide further assistance.

What do I do if I have an issue with my order?

Orders & Payments

Where's my order?

Delivery Options

What countries do you deliver to?

How do I return my item?

Have you received my return?

How long will my refund take?

What do I do if I have a faulty item?

Delivery & Returns

Can I cancel or amend my order?

Payment Types

How do I apply my student discount online?

Can I use my promotional code more than once?

Why doesn't my promotional code work?

Do you offer discounts for the NHS, Emergency Services or Armed Forces?

Can I buy a gift card online?

How do I use my E Gift Card?

Can I personalise Joma Jewellery items?

Is your jewellery sterling silver?

Where can I find product sizing?

What sizes do you carry for the 'A Littles' bracelets?

How do I clean my jewellery if it has tarnished?

Will you be restocking sold out items?

Products & Personalisation

Personalised silver gift tags

How do I add a gift message to my order?

How do I send an item as a gift?

Is an invoice included in the parcel?

Gifting & Gift Packaging

What do I do if I have forgotten my password?

What do I do if I haven't received my order confirmation email?

I'm having technical trouble with the website

Technical

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What do I do if I have an issue with my order?Updated 9 months ago