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Joma Jewellery

<p style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted">If you have an issue with your recent order, please provide your order number along with a description of the issue, and one of our lovely customer care team members will assist you further.

If you have an issue with your recent order, please provide your order number along with a description of the issue, and one of our lovely customer care team members will assist you further.

What do I do if I have an issue with my order?

Delivery & Returns

Where's my order?

What are your delivery options?

How do I cancel or amend my order?

How do I return my item?

What do I do if I have a faulty item?

How long will my refund take?

What countries do you deliver to?

Have you received my return?

What happens if my order is delayed or lost during shipping?

What if I've received an incorrect or damaged product?

Have you recived my return?

Can I track the status of my order?

Can I personalise Joma Jewellery items?

What are Laboratory Grown Diamonds?

Is your jewellery sterling silver?

Where can I find product sizing?

What sizes do you carry for the 'A Littles' bracelets?

How do I clean my jewellery if it has tarnished?

Will you be restocking sold out items?

Products & Personalisation

Does my order come with a gift bag?

How do I add a gift message to my order?

How do I send an item as a gift?

Is pricing and an invoice included in the parcel?

Can I buy a gift box?

Gifting & Gift Packaging

What payment types do you accept?

How do I apply my student discount online?

Can I use my promotional code more than once?

Why doesn't my promotional code work?

Do you offer Blue Light discount?

Do you offer Teachers discount?

Can I buy a gift card online?

How do I use my E Gift Card?

Payments & Promos

What do I do if I have forgotten my password?

What do I do if I haven't received my order confirmation email?

I'm having technical trouble with the website

How can I unsubscribe from your email list?

How do I place an order?

Technical

Get in Touch

What do I do if I have an issue with my order?Updated 18 days ago