# katieloxton.com

> Public Help Center articles for katieloxton.com.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What are your delivery options?](https://help.jomajewellery.com/en-US/what-are-your-delivery-options-33103.md): UK Standard Delivery - Free with orders over £30Orders less than £30 will be charged £1.99. Orders will be delivered within 3-5 working days. Excludes weekends and bank holidays. Excludes the Channel Islands & S. Ireland. Available shipping methods a
- [Where's my order?](https://help.jomajewellery.com/en-US/wheres-my-order-166761.md): Deliveries can take the full timeframe provided in your confirmation email to be delivered. Please allow for this time to pass before getting in touch. You'll find your estimated delivery date in your original Order Confirmation Email. Once your orde
- [How do I cancel or amend my order?](https://help.jomajewellery.com/en-US/how-do-i-cancel-or-amend-my-order-33111.md): Please check your order confirmation email carefully and contact us immediately if the delivery address needs to be updated. Once dispatched, we’re unable to change the address. Once an order has been placed, we are unable to amend or cancel it. This
- [How do I return my item?](https://help.jomajewellery.com/en-US/how-do-i-return-my-item-33106.md): Notify us of your intention to return an item within 14 days of receiving your order. To create your online return, simply log into your account, click on the order you want to return and select 'return'. If you checked out as a guest, use your guest
- [What do I do if I have a faulty item?](https://help.jomajewellery.com/en-US/what-do-i-do-if-i-have-a-faulty-item-33109.md): We're sorry if you've received a faulty item. If you believe your item is faulty, please send a clear image of the item showing the fault, along with an explanation and proof of purchase, within 28 days of your purchase. Once we confirm the item is f
- [How long will my refund take?](https://help.jomajewellery.com/en-US/how-long-will-my-refund-take-33108.md): Please allow up to 10 working days for your return to be processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transaction was ma
- [What countries do you deliver to?](https://help.jomajewellery.com/en-US/what-countries-do-you-deliver-to-33104.md): At the moment, we only offer shipping to the UK & Northern Ireland. We've temporarily paused accepting orders for the EU and international deliveries, but we are working hard to reinstate international shipping as soon as possible.
- [Have you received my return?](https://help.jomajewellery.com/en-US/have-you-received-my-return-33107.md): Please allow up to 5 working days for your return to be received and processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transa
- [What do I do if I have an issue with my order?](https://help.jomajewellery.com/en-US/what-do-i-do-if-i-have-an-issue-with-my-order-33112.md): If you have an issue with your recent order, please provide your order number along with a description of the issue, and one of our lovely customer care team members will assist you further.
- [What happens if my order is delayed or lost during shipping?](https://help.jomajewellery.com/en-US/what-happens-if-my-order-is-delayed-or-lost-during-shipping-2898059.md): You'll find your estimated delivery date in your original Order Confirmation Email. Please allow the full delivery timeframe for your order to arrive. Once your order is shipped, you'll receive a further confirmation email with a tracking link (plea
- [What if I've received an incorrect or damaged product?](https://help.jomajewellery.com/en-US/what-if-ive-received-an-incorrect-or-damaged-product-2898066.md): We’re sorry for any inconvenience this may have caused. If you've received an incorrect or damaged item, please provide your order number and a description of the issue. Be sure to include clear photos of the item in question, along with any other re
- [Have you recived my return?](https://help.jomajewellery.com/en-US/have-you-recived-my-return-2898069.md): Please allow up to 5 working days for your return to be received and processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transa
- [Can I track the status of my order?](https://help.jomajewellery.com/en-US/can-i-track-the-status-of-my-order-2898075.md): If your order was placed whilst logged into your Joma Jewellery account, you'll be able to view the status of it by signing into your account and viewing your orders. Once shipped, your order will be trackable with Royal Mail. We will send you an ema
- [Can I personalise Joma Jewellery items?](https://help.jomajewellery.com/en-US/can-i-personalise-joma-jewellery-items-33119.md): Our Personalised A Little bracelets are fully customisable. Choose your special occasion, select your favourite charms (including initials!) and you can even write your own poem. Please design your Personalised ‘A Little’ bracelet carefully as no cha
- [What are Laboratory Grown Diamonds?](https://help.jomajewellery.com/en-US/what-are-laboratory-grown-diamonds-2310800.md): Our Lab Grown Diamonds are created in a laboratory setting, rather than being mined from the earth. Ours are screened by the Birmingham Assay Office and have the same look, feel and sparkle as regular diamonds.
- [Is your jewellery sterling silver?](https://help.jomajewellery.com/en-US/is-your-jewellery-sterling-silver-33120.md): Aside from our Sterling silver collection, the base metal of our jewellery is brass with either silver, rose gold or gold plating. Our standard plating is thicker than most high-street jewellery and tested for durability. On top of this, we apply a p
- [Where can I find product sizing?](https://help.jomajewellery.com/en-US/where-can-i-find-product-sizing-33121.md): You can find the dimensions for each product under the "Product Details" section on the product page.
- [What sizes do you carry for the 'A Littles' bracelets?](https://help.jomajewellery.com/en-US/what-sizes-do-you-carry-for-the-a-littles-bracelets-33122.md): We have a children's range which measures 15.5cm and our adults' range which measures 17.5cm (and are also elasticated for your perfect fit!).
- [How do I clean my jewellery if it has tarnished?](https://help.jomajewellery.com/en-US/how-do-i-clean-my-jewellery-if-it-has-tarnished-33123.md): Every piece of our jewellery is designed to be cherished for years to come. We advise our customers not to swim, bathe, or shower while wearing the jewellery, and to avoid spraying perfume or chemicals over it. Plated jewellery will tarnish over time
- [Will you be restocking sold out items?](https://help.jomajewellery.com/en-US/will-you-be-restocking-sold-out-items-33124.md): We're so glad to hear that you love our products! While we can’t always provide an exact date for when an item will return, you can sign up for stock updates on the product page when an item is out of stock. We’ll notify you as soon as your favourite
- [Does my order come with a gift bag?](https://help.jomajewellery.com/en-US/does-my-order-come-with-a-gift-bag-33125.md): Each Joma Jewellery product comes supplied with a beautiful gift bag for free. Each order also receives one free personalised silver gift tag bag to which you can add your recipient's name and a short message. We'll pop it on the largest gift bag wit
- [How do I add a gift message to my order?](https://help.jomajewellery.com/en-US/how-do-i-add-a-gift-message-to-my-order-33126.md): You can add a lovely little gift message to your bag before checking out. Choose from a free mini postcard or one of our beautiful special occasion A6 cards and envelopes for £2.99.
- [How do I send an item as a gift?](https://help.jomajewellery.com/en-US/how-do-i-send-an-item-as-a-gift-33127.md): We believe this is a great way to send a little kindness to someone special! Just untick the Billing and shipping address are the same option, and enter a new address to make sure your gift goes straight to your recipient. Don't forget to include a g
- [Is pricing and an invoice included in the parcel?](https://help.jomajewellery.com/en-US/is-pricing-and-an-invoice-included-in-the-parcel-33128.md): We're completely paperless; this means no pricing or invoice is included in your order.
- [Can I buy a gift box?](https://help.jomajewellery.com/en-US/can-i-buy-a-gift-box-33129.md): We do not sell gift boxes separately. All of our lovely items come with a free beautiful gift bag. Each order also receives one free personalised silver tag gift bag to which you can add your recipient's name and a short message. We'll pop it on the
- [What payment types do you accept?](https://help.jomajewellery.com/en-US/what-payment-types-do-you-accept-33113.md): We accept the following cards in payment for purchases made online: MasterCard, Visa, Visa Delta, Maestro, Solo and Visa Electron. Payment will be taken from your credit or debit card as soon as you have placed your order. Our checkout page uses an S
- [How do I apply my student discount online?](https://help.jomajewellery.com/en-US/how-do-i-apply-my-student-discount-online-33114.md): Simply register with Student Beans to verify your status and visit our student discount page to get your discount today. Please ensure your promotional code is entered into the 'apply discount code' box at checkout. Our promotional codes cannot be us
- [Can I use my promotional code more than once?](https://help.jomajewellery.com/en-US/can-i-use-my-promotional-code-more-than-once-33115.md): Our promotions and discounts cannot be used in conjunction with any other offer and are usually not valid on any sale or last chance items. Please note, only one code can be applied to your transaction.
- [Why doesn't my promotional code work?](https://help.jomajewellery.com/en-US/why-doesnt-my-promotional-code-work-33116.md): Please ensure your promotional code is entered into the discount code box when viewing your basket. Our promotional codes cannot be used in conjunction with any other offer and are not valid on sale or last chance items. Please note that only one cod
- [Do you offer Blue Light discount?](https://help.jomajewellery.com/en-US/do-you-offer-blue-light-discount-33117.md): For NHS, police, and emergency services, please log in if you are already an existing member of Blue Light Card or simply register. For carers, please log in to your account if you are already an existing member or simply register. Go to Joma Jewelle
- [Do you offer Teachers discount?](https://help.jomajewellery.com/en-US/do-you-offer-teachers-discount-2614386.md): We are offering 10% off on full priced products to our Teachers, charity workers and social carers as a thank you for all you do. For teachers, carers, and charity workers, please log in if you are already an existing member of The Network or Discoun
- [Can I buy a gift card online?](https://help.jomajewellery.com/en-US/can-i-buy-a-gift-card-online-33118.md): Our E-Gift Cards range from £10 - £200. This special E-Gift Card can be used on everything. There’s something for everyone to enjoy!Simply enter their email address, and we’ll take care of the rest, delivering it directly to their inbox. Please ensur
- [How do I use my E Gift Card?](https://help.jomajewellery.com/en-US/how-do-i-use-my-e-gift-card-543602.md): Simply enter their email address, and we’ll take care of the rest, delivering it directly to their inbox. Please ensure that all contact details are correct, as we are unable to change them once your order has been placed. To use your E-Gift card on
- [What do I do if I have forgotten my password?](https://help.jomajewellery.com/en-US/what-do-i-do-if-i-have-forgotten-my-password-33130.md): If you have an account, you can request a password reset through our website. You will then receive an email with a link to create a new password. If you cannot find your email, please check your junk/spam folders.
- [What do I do if I haven't received my order confirmation email?](https://help.jomajewellery.com/en-US/what-do-i-do-if-i-havent-received-my-order-confirmation-email-33131.md): If you haven’t received your confirmation email, we would advise checking your junk/spam emails in the first instance. If you paid for your order using Apple Pay, Google Pay, or PayPal, we would recommend checking the email address that's linked to t
- [I'm having technical trouble with the website](https://help.jomajewellery.com/en-US/im-having-technical-trouble-with-the-website-543571.md): We're sorry to hear you're having technical problems with our website. If you're experiencing a technical issue while placing your order, try refreshing the page, clearing your browser cache, or using a different device or browser.
- [How can I unsubscribe from your email list?](https://help.jomajewellery.com/en-US/how-can-i-unsubscribe-from-your-email-list-2614187.md): To unsubscribe from our emails, please scroll to the bottom of any of our marketing emails and click on 'UNSUBSCRIBE'. This action will automatically remove you from our email list. We hope to see you again in the future.
- [How do I place an order?](https://help.jomajewellery.com/en-US/how-do-i-place-an-order-2621396.md): You can place an order directly through our Joma Jewellery website. Simply add your selected items to the basket, don't forget to add your one free personalised gift bag and gift card before proceeding to the checkout. Once you proceed to checkout, e
- [Contact Us](https://help.jomajewellery.com/en-US/contact-us-33151.md): Need to get in touch with the Joma Jewellery Customer Care team? We'd love to hear from you!. We're a little busier than usual right now, but our team is working hard to reply to everyone as quickly as possible. We aim to respond to all enquiries wit