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Joma Jewellery

Need to get in touch with the Joma Jewellery Customer Care team?The best way to do this is to send us a message via our <a href="https://jomajewellery.com/request-support">submit a request</a> page.&#xA0;Please note our opening hours are Monday &#x2013; Friday, 9:00 am &#x2013; 5:00 pm (excluding bank holidays).&#xA0;

Need to get in touch with the Joma Jewellery Customer Care team?. The best way to do this is to send us a message via our submit a request page. Please note our opening hours are Monday – Friday, 9:00 am – 5:00 pm (excluding bank holidays).

Get in Touch

Where's my order?

Delivery Options

What countries do you deliver to?

How do I return my item?

Have you received my return?

How long will my refund take?

What do I do if I have a faulty item?

Delivery & Returns

Can I cancel or amend my order?

What do I do if I have an issue with my order?

Payment Types

How do I apply my student discount online?

Can I use my promotional code more than once?

Why doesn't my promotional code work?

Do you offer discounts for the NHS, Emergency Services or Armed Forces?

Can I buy a gift card online?

How do I use my E Gift Card?

Orders & Payments

Can I personalise Joma Jewellery items?

Is your jewellery sterling silver?

Where can I find product sizing?

What sizes do you carry for the 'A Littles' bracelets?

How do I clean my jewellery if it has tarnished?

Will you be restocking sold out items?

Products & Personalisation

Personalised silver gift tags

How do I add a gift message to my order?

How do I send an item as a gift?

Is an invoice included in the parcel?

Gifting & Gift Packaging

What do I do if I have forgotten my password?

What do I do if I haven't received my order confirmation email?

I'm having technical trouble with the website

Technical

Contact UsUpdated a month ago