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Joma Jewellery

Please check your confirmation email for the estimated delivery window. Please only contact us for information on your order after the date has passed.&#xA0;Need to get in touch? The best way to do this is to send us a message via our <a href="https://jomajewellery.com/request-support">submit a request</a> page.&#xA0;Please note our opening hours are Monday &#x2013; Friday, 9:00 am &#x2013; 5:00 pm (excluding bank holidays).&#xA0;

Please check your confirmation email for the estimated delivery window. Please only contact us for information on your order after the date has passed. Need to get in touch? The best way to do this is to send us a message via our submit a request pag

Get in Touch

Where's my order?

Delivery Options

What countries do you deliver to?

How do I return my item(s)?

Have you received my return?

How long will my refund take?

What do I do if I have a faulty item?

Delivery & Returns

How can I cancel or amend my order?

What do I do if I have an issue with my order?

Payment Types

How do I apply my student discount online?

Can I use my promotional code more than once?

Why doesn't my promotional code work?

Do you offer discounts for the NHS, Emergency Services or Armed Forces?

Can I buy a gift card online?

How do I use my E Gift Card?

Orders & Payments

Can I personalise Joma Jewellery items?

Is your jewellery sterling silver?

Where can I find product sizing?

What sizes do you carry for the 'A Littles' bracelets?

How do I clean my jewellery if it has tarnished?

Will you be restocking sold out items?

Products & Personalisation

Personalised silver gift tags

How do I add a gift message to my order?

How do I send an item as a gift?

Is an invoice included in the parcel?

Gifting & Gift Packaging

What do I do if I have forgotten my password?

What do I do if I haven't received my order confirmation email?

I'm having technical trouble with the website

Technical

Contact UsUpdated 7 months ago