Waiting for your order? Please only contact us if your estimated delivery date has passed (check your order confirmation email). Need to get in touch? The best way to do this is to send us a message via our submit a request page. Please note our open

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Joma Jewellery

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Delivery information

Where's my order?

What countries do you deliver to?

Does my order need to be signed for or will it fit through my letterbox?

How do I return my item(s)?

Have you received my return?

How long will my refund take?

What do I do if I have a faulty item?

Delivery & Returns

What do I do if I have made a mistake on my order?

What do I do if I have an issue with my order?

Payment Types

How do I apply my student discount online?

Can I use my promotional code more than once?

Why doesn't my promotional code work?

Do you offer discounts for the NHS, Emergency Services or Armed Forces?

Can I buy a gift card online?

Orders & Payments

Can I personalise Joma Jewellery items?

Is your jewellery sterling silver?

Where can I find product sizing?

What sizes do you carry for the 'A Littles' bracelets?

How do I clean my jewellery if it has tarnished?

Will you be restocking sold out items?

Products & Personalisation

Gift bags and personalised silver foil bows

How do I add a gift message to my order?

How do I send an item as a gift?

Is an invoice included in the parcel?

Can I buy a gift box?

Gifting & Gift Packaging

What do I do if I have forgotten my password?

What do I do if I haven't received my order confirmation email?

Technical

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