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Joma Jewellery

If you have an account, you can request a password reset through our website. You will then receive an email with a link to create a new password. If you cannot find your email, please check your junk/spam folders.&#xA0;

If you have an account, you can request a password reset through our website. You will then receive an email with a link to create a new password. If you cannot find your email, please check your junk/spam folders.

What do I do if I have forgotten my password?

Technical

Where's my order?

What are your delivery options?

How do I cancel or amend my order?

How do I return my item?

What do I do if I have a faulty item?

How long will my refund take?

What countries do you deliver to?

Have you received my return?

What do I do if I have an issue with my order?

What happens if my order is delayed or lost during shipping?

What if I've received an incorrect or damaged product?

Have you recived my return?

Can I track the status of my order?

Delivery & Returns

Can I personalise Joma Jewellery items?

What are Laboratory Grown Diamonds?

Is your jewellery sterling silver?

Where can I find product sizing?

What sizes do you carry for the 'A Littles' bracelets?

How do I clean my jewellery if it has tarnished?

Will you be restocking sold out items?

Products & Personalisation

Does my order come with a gift bag?

How do I add a gift message to my order?

How do I send an item as a gift?

Is pricing and an invoice included in the parcel?

Can I buy a gift box?

Gifting & Gift Packaging

What payment types do you accept?

How do I apply my student discount online?

Can I use my promotional code more than once?

Why doesn't my promotional code work?

Do you offer Blue Light discount?

Do you offer Teachers discount?

Can I buy a gift card online?

How do I use my E Gift Card?

Payments & Promos

What do I do if I haven't received my order confirmation email?

I'm having technical trouble with the website

How can I unsubscribe from your email list?

How do I place an order?

Get in Touch

What do I do if I have forgotten my password?Updated 17 days ago