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Delivery & Returns

Delivery Options

UK Standard Delivery - Free with orders over £30Orders less than £30 will be charged £1.99. Orders will be delivered within 3-5 working days. Excludes weekends and bank holidays. Excludes the Channel Islands & S. Ireland. Available shipping methods a

Where's my order?

Waiting for your order?. Check your estimated delivery date, you can find this in your Order Confirmation email or alternatively log into your Joma Jewellery account. Whilst we make every effort to deliver goods within your delivery timeframe, please

What countries do you deliver to?

We currently only ship to the UK. We have temporarily suspended accepting orders for EU and international delivery due to issues arising from Brexit. We are working hard to reinstate international shipping as soon as possible. Please contact us if yo

Does my order need to be signed for or will it fit through my letterbox?

Our Couriers will be in touch if you wish to leave your order in a safe place or with a neighbour.

How do I return my item(s)?

Free & Simple Returns. 1.  We’ve gone paperless! To create your return, you must simply log into your account, click into the order you want to return, and select 'return', or if you checked out as a guest, use your guest link here to create your ret

Have you received my return?

Please allow up to 5 working days for your return to be received and processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transa

How long will my refund take?

Please allow up to 10 working days for your return to be processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transaction was ma

What do I do if I have a faulty item?

Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please contact us and send a clear image of the item with an explanation of the fault, plus proof of purchase, within 30 days of purchase. Once we