Delivery & Returns
Where's my order?
Deliveries can take the full timeframe provided in your confirmation email to be delivered. Please allow for this time to pass before getting in touch. You'll find your estimated delivery date in your original Order Confirmation Email. Once your orde
What are your delivery options?
UK Standard Delivery - Free with orders over £30Orders less than £30 will be charged £1.99. Orders will be delivered within 3-5 working days. Excludes weekends and bank holidays. Excludes the Channel Islands & S. Ireland. Available shipping methods a
How do I cancel or amend my order?
Once your order has been received by our warehouse team, we cannot guarantee that any amendments or cancellations can be processed. If we catch it in time, we may be able to update the delivery address or cancel your order for a refund. Please note w
How do I return my item?
Free & Simple Returns. To create your return, simply log into your account, click into the order you want to return and select 'return'. If you checked out as a guest, use your guest link here to create your return request. Once your return has been
What do I do if I have a faulty item?
We're sorry if you've received a faulty item. If you believe your item is faulty, please send a clear image of the item showing the fault, along with an explanation and proof of purchase, within 28 days of your purchase. Once we confirm the item is f
How long will my refund take?
Please allow up to 10 working days for your return to be processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transaction was ma
What countries do you deliver to?
At the moment, we only offer shipping to the UK & Northern Ireland. We've temporarily paused accepting orders for the EU and international deliveries, but we are working hard to reinstate international shipping as soon as possible.
Have you received my return?
Please allow up to 5 working days for your return to be received and processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transa
What do I do if I have an issue with my order?
If you have an issue with your recent order, please provide your order number along with a description of the issue, and one of our lovely customer care team members will assist you further.
What happens if my order is delayed or lost during shipping?
You'll find your estimated delivery date in your original Order Confirmation Email. Please allow the full delivery timeframe for your order to arrive. Once your order is shipped, you'll receive a further confirmation email with a tracking link (plea
What if I've received an incorrect or damaged product?
We’re sorry for any inconvenience this may have caused. If you've received an incorrect or damaged item, please provide your order number and a description of the issue. Be sure to include clear photos of the item in question, along with any other re
Have you recived my return?
Please allow up to 5 working days for your return to be received and processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transa
Can I track the status of my order?
If your order was placed whilst logged into your Joma Jewellery account, you'll be able to view the status of it by signing into your account and viewing your orders. Once shipped, your order will be trackable with Royal Mail. We will send you an ema