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Delivery & Returns

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Delivery information

UK STANDARD DELIVERY - Free with orders over £30. Orders less than £30 will be charged £1.99. Orders will be delivered within 2-4 working days. Excludes weekends and bank holidays. Excludes the Channel Islands & S. Ireland. Available shipping methods

Where's my order?

Waiting for your order? Check your estimated delivery date, you can find this in your Order Confirmation email or alternatively log into your Joma Jewellery account. Whilst we make every effort to deliver goods within your delivery timeframe, please

What countries do you deliver to?

We currently only ship to the UK. We have temporarily suspended accepting orders for EU and international delivery due to issues arising from Brexit. We are working hard to reinstate international shipping as soon as possible. Please contact us if yo

Does my order need to be signed for or will it fit through my letterbox?

Our Couriers will be in touch if you wish to leave your order in a safe place or with a neighbour.

How do I return my item(s)?

FREE AND SIMPLE UK RETURNS. We will happily offer a refund within 14 days of you receiving your order. This includes all orders placed during our sale. Once you have notified us of your intention to make a return you then have 14 days to return the i

Have you received my return?

Please allow up to 5 working days for your return to be received and processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transa

How long will my refund take?

Please allow up to 5 working days for your return to be processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transaction was mad

What do I do if I have a faulty item?

Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, via our contact us page for review within 28 days

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